Information

Contact Details

Pricing 

Prices are shown in UK Pounds Sterling (£).

Tax 

At present we are not registered for VAT.

Payments 

Credit/Debit Card Payments

Credit/Debit card payments are accepted through PayPal. There is no additional charge for this service.

If you’d like to know more about PayPal please visit http://www.paypal.co.uk.

PayPal processes credit/debit card transactions in their entirety; at no point in time do p2tog have access to your credit card details.

Cheques/Postal Orders

Please contact us for further details about paying for your order by cheque or postal order.

Bank Transfer

Please contact us for further details about paying for your order by bank transfer.

Cash 

Unfortunately we cannot accept payment by cash.

Return Policy

You have the right to change or cancel your order, within 14 days of purchase; should you wish to change or cancel your order, please contact us within 14 days of purchase.

We are happy to accept returns providing that the item or items are returned in new, unused, resaleable condition.

Unfortunately we are unable to refund any carriage costs, unless the item is defective.

We recommend returning items using Recorded Delivery.

Proof of postage will not be accepted as proof of delivery.

Order & Shipping Information

All items shown on our website are in stock and ready for immediate despatch.   Unfortunately we do not operate a 'real time' system therefore there will be times when items become unavailable before we get chance to update the system.  Should this be the case you will be notified by email and refunded as soon as possible

Orders placed before 2pm, Monday to Friday will be posted same day. Orders placed after 2pm, Monday to Thursday will be posted next day. Orders placed after 2pm, Friday or on a Saturday, Sunday or Bank Holiday will be posted on the next available business day.

All items are posted First Class.

Recorded delivery is offered at an additional cost of 72p.

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